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Cancellation & Refund Policy

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Our Cancellation & Refund Policy

At Sathya Mobiles, we strive to ensure your satisfaction with every purchase. This policy outlines the terms and conditions for order cancellations, product returns, and refunds.

Terms and Conditions for Cancellation

  • Cancellations will be taken into consideration at any time **before the delivery of the product**.
  • If you cancel your order **before it has been shipped**, we will refund the entire amount.
  • Cancellation will **not be accepted** for orders placed under the **Same Day Delivery** category.
  • If your product has shipped but has not yet been delivered, please **contact Customer Support** and inform them of the same.
  • If you have received the product, it will only be eligible for **replacement** in cases where **defects are found** with the product.
  • When the product is delivered by courier and the customer does not accept the package, the **2-way shipment charge** will be collected from the customer.

The Return and Refund Policy

There could be certain circumstances beyond our control where you might receive a damaged product or a product that doesn't match its visualization on the website. Sathya Mobiles always tries its best to help you with a replacement or refund.

  • The products sold by SATHYA Mobiles can be **returned or exchanged within 30 days** from the date of your in-store purchase or 30 days from the date your online order is delivered.

Orders once placed cannot be cancelled after dispatch.

Refunds are applicable only if:

- Wrong product delivered

- Damaged product received

- Manufacturing defect

Customers must inform us within 24 hours of receiving the product.

Refunds will be processed within 5–7 business days after verification.

Refund amount will be credited back to the original payment method.

For refund support - Email: support@sathyamobiles.com

Grievance Officer

In case of any escalation of customer service inquiries with regards to defects in products or complaints with services, you are free to contact our grievance officer at the below address:

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